Complaints procedure
Dissatisfied with our services?
Our staff will do everything they can to help you as best as possible. However, it is possible that you are dissatisfied with a certain aspect of our services. Below you will find an explanation of what you can do in that case.
Our internal complaints procedure
If you are dissatisfied with the quality of our services or with the invoice, we request that you first submit your objections to your own lawyer. But you can also contact mister G.J.P. Molkenboer LLM We will then try to find a solution to the problem that has arisen in consultation with you as soon as possible. We will always confirm this solution to you in writing.
If, in your opinion, our consultation does not lead to a satisfactory result, you can submit a complaint to the Dutch Foundation for Consumer Complaints Boards for the Legal Profession (De Geschillencommissie Advocatuur) . This is only possible after you have first submitted your objections to our office. This route is also open to you if we have not responded to your complaint in writing within four weeks of submitting your objection.
the Dutch Foundation for Consumer Complaints Boards for the Legal Professionstrong,
Our office is affiliated with the Dutch Foundation for Consumer Complaints Boards for the Legal Profession (The Board). The Dutch Foundation for Consumer Complaints Boards offers complainants, being consumer or business, alternative dispute schemes to help resolve their dispute out of court.
You can submit the complaint to the Dutch Foundation for Consumer Complaints Boards for the Legal Profession up to 12 months after the date of the written response from our office. In the case of business clients, The Dutch Foundation for Consumer Complaints Boards will render a decision in the form of an arbitral award or in the form of a binding advice if the dispute is brought by a private client.
The Dutch Foundation for Consumer Complaints Boards is authorized to judge complaints about the quality of the lawyer’s services and the amount of the invoice. You may also feel that you are entitled to compensation. In that case, the Board for the Legal Profession is authorized to adjudicate on claims for damages up to a maximum amount of €10,000. You can only submit higher claims for damages to the Board if you expressly limit the amount of the claim to a maximum of € 10,000, whereby you waive the excess in writing. Our office can also submit unpaid invoices for collection to the Dutch Foundation for Consumer Complaints Boards for the Legal Profession.
The Board handles the case in accordance with thewpml_nbsp“Regulations for the Dutch Foundation for Consumer Complaints Boards for the Legal Profession that applies at the time the complaint is submitted. No appeal is possible against the decision.
Cost of Binding Advice and Arbitration
Costs are associated with binding advice or arbitration. For the complaint fee or the arbitration costs, we refer to the overview Tarieven per 1 januari 2014 en Kostenveroordeling.
Information office complaints officer:
Mister G.J.P. Molkenboer LLM
Secretary the Dutch Foundation for Consumer Complaints Boards for the Legal Profession
Bordewijklaan 46 (2nd floor)
2591 XR Den Haag
Tel. 070 – 310 53 10
Mailbox 90600
2509 LP Den Haag
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